International and national product delivery and customer service
Complete turnkey solutions
Providing responsive customer care is our utmost commitment. Included in our local and international product delivery is a full package of commissioning, training, and field support needed by our customers to operate their new bespoke machine.
We help our customers ensure their new bespoke equipment is correctly installed, tested, operated, and maintained on site.
We assist with site commissioning to verify that the new machine fully integrates into the customer's operations and delivers its functions.
Training & Documentation
Olitek conducts all necessary operational and theoretical training required for all assigned equipment personnel.
We supply completion certificates to recognise authority to operate the new equipment.
Complete Field Support
We also provide ongoing support and maintenance for all our operational equipment.
Our maintenance schemes are strictly observed to ensure equipment effectiveness and longevity.
Our dedication to continuous product improvement allows us to make our existing products better for our customers.
As customer and industry needs change, we also strive to upgrade our machines to respond to new challenges.
The Olitek Help Desk is a new portal where our customers can collaborate with our teams to raise product issues, suggest improvements or submit general queries.